POLICIES
Cancellation Policy
Appointments must be cancelled at least 48hrs before your appointment. If you cancel less than 48hrs in advance you will be charged 50% of the service amount. This includes switching appointments. Any change in appointment must be made sooner than 48 hours. After 2nd Late Cancelation you will be responsible for 100% of the service fee. Excessive cancellations and rescheduling may result in Non-refundable deposit or no longer being accepted as a client. No Shows will be charged 100% of the service. By booking an appointment + providing a credit card on file in your account (on Square) you are authorizing to change the card for file.
Late Policy
As a courtesy, each client is given a 10-minute grace period to arrive. In the case of late arrival, within the 10-minute grace period, the time will be taken out of your service. No additional time will be added to your appointment. If you are more than 10 minutes late I have the right to cancel your appointment and you will be charged 50% of the scheduled service.Excessive late appointments may result in me no longer taking you as a client. Please respect that this is an appointment based service, and 1 late client can throw off the rest of the day.
Covid/Sick Policy
If you or anyone in your household has Covid you are responsible to cancel/reschedule your appointment accordingly. In the event you show up to your appointment sick or its brought to my attention that you came to an appointment sick, you will no longer be accepted as a client. If you show up to your appointment sick you will be asked to leave and will be responsible for the Late Cancelation fee. There will be no exceptions.
Account Balance Policy
In the event the card on file is not accepted for a late cancellation or NO SHOW appointment than an account balance will occur. We require that all clients pay their account balance to zero (0) prior to receiving further services.
No Guest/Childern
No additional guest will be allowed at appointment.I am sorry but please leave children/guests at home as it’s a safety hazard/liability concern. Depending on the service you will have your eyes closed for up to 1-4 hrs
Per- Service Instructions & Aftercare Policy
Please review the service protocols on my website pertaining to your service. There are pre service instructions to make sure we get the most out of our service time. It’s also very important to properly take care of your lashes. If you are not following proper aftercare it may result in me no longer taking you as a client.
Refund/Correction Policy
There are no refunds on all services. This includes gift cards and prepaid services. In case, of no longer wanting to receive services you can use gift card or account credit to purchase studio products.
If there is an issue with your lashes you MUST contact me within 48hrs. If you contact me within the 48hrs we can find a time to get you in for a complimentary correction. Unfortunately, if you don’t let me know within 48hrs you will need to schedule for a normal fill.